đ5 mins later Bill comes back saying that all their franchise hotels were oversold to so he couldn’t walk us to franchise hotel owned by his company so he had to “walk us” to another Hilton hotel the Hampton Inn which was 20 mins out of our way.

He then proceeded for the next 30 mins to call around to other hotels owned by the “franchise” (Chase Hotels) in the area as he was going to have to “walk us” to another hotel, but we were told for our trouble of being checked into an occupied room, waiting a total of 1hr 30 mins (by time we were done) and being “walked” to another hotel that are points would be refunded and our room at another hotel would be paid for (complementary) due to all the issues.

He said that normally they “walk” Expedia guests first, but the other shift didn’t obviously care about the Honors members.

I explained that we were Hilton Honors Silver members and stayed with Hilton at least 4 times a year for over a decade and thought that our reservation would be treated better.

He said, they always over book and then they just send the other guest to other hotels owned by the “franchise”. He explained that they were extremely oversold by 10 rooms and was left with this horrible mess by the previous shift and that the hotel had not properly planned for this situation.

We then went back to the front desk to tell Bill of the situation.

Needless to say the family was VERY upset yelling at us to get out. Basically we were checked into an occupied room (#403) that was never actually checked into the system. It took over 30 mins for the night agent (Bill) to find us a room, we finally proceeded up to the room only to walk in on another family who was staying in the room and was already asleep as it was 11pm at this time. We had made our reservation on April 4th (3 mos prior) with our Hilton Honors points for our first family vacay in forever.

On Saturday of the Canada Day/Independence Day long weekend, after a very long day my young family (kids 8 and 10) went to check into the Home2 Suites Erie PA at 10:30pm.

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Home2 Suites by Hilton Erie, PA Features.Hotels near Home2 Suites by Hilton Erie, PA.A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.īusiness, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby.

This hotel also features complimentary wireless Internet access, a picnic area, and barbecue grills.ĭining Grab a bite from the snack bar/deli serving guests of Home2 Suites by Hilton Erie, PA. Conveniences include phones, as well as coffee/tea makers and sofa beds.Īmenities Don't miss out on recreational opportunities including an indoor pool and a fitness center. Wired and wireless Internet access is complimentary, while 42-inch LCD televisions and MP3 docking stations provide entertainment. Rooms Make yourself at home in one of the 79 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. This hotel is 2.1 mi (3.4 km) from Millcreek Mall and 9.8 mi (15.7 km) from Lake Erie. Property Location Located in Erie, Home2 Suites by Hilton Erie, PA is a 1-minute drive from Ambassador Banquet & Conference Center and 5 minutes from Presque Isle Downs and Casino.

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